Business Problem
An established public cloud service provider in Dubai had an urgent requirement. They needed IT Help Desk services to support a big opportunity they were pursuing.
Requirement
After learning about VaporVM’s Next-Gen NOC the client chose to partner with us to support their bid.
Our Solution
After receiving knowledge exchange sessions to understand the client’s environment and workflow, VaporVM’s IT Helpdesk was set up and ready for operation within 2 weeks following the deal win.
The VaporVM Next-Gen NOC team is now handling tickets, account creation, password reset, exchange administration, patch deployment and so much more.
VaporVM’s Next-Gen NOC is equipped with the necessary tools to provide a complete service inclusive of helpdesk hotline, ticketing tool, and remote troubleshooting.
Technologies used:
- MSP N-Central (for network monitoring)
- Munin (for network monitoring)
- MSP Manager (for ticketing)
- Manage Engine (for ticketing, ITSM)
- New Relic (for application monitoring)
- CEPH (for storage monitoring)
How we created value
Our client won the deal!
VaporVM’s ability to independently handle ticket requests from end-users allows our clients to focus on managing their client’s infrastructure.
