NOC Services
VaporVM conforms to ITIL-based Incident Management and Problem Management while utilizing a wide range of monitoring platforms.
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Solution Overview
VaporVM conforms to ITIL-based Incident Management and Problem Management while utilizing a wide range of monitoring platforms. VaporVM is monitoring about 25,000 nodes consisted of datacenter servers, databases, network switches, firewalls, websites and running applications. We are serving organizations across the globe including Middle East, South East Asia, US and Canada. VaporVM makes sure businesses are running as usual.
NOC Services
24x7 Network Monitoring
Alert Verification
Scheduled Monthly Infrastructure Reports
Services and Application Monitoring
Ticket Creation
Business Benefits
24x7 Network Monitoring
Our service include monitoring the device health of switches, APs, firewalls, storage, servers to prevent business impacting interruptions that can affect daily operations.
Services and Application Monitoring
Our up-to-date NMS (Network Management System) are configured to trigger alarms whenever it detects unexpected stopped services and applications.
Alert Verification
We have dedicated NOC Engineers that quickly initiates an investigation as soon as an alert was triggered as we follow SOPs and consistently reach SLAs.
Ticket Creation
All alerts will auto-create a ticket that we use for device audit purposes. This audit process helps us easily identify and resolve problems for recurring incidents.
Scheduled Monthly Infrastructure Reports
Our service also includes Monthly Reports to be shared with our customers which acts a statement of our team’s performance and the current state of the customer’s infrastructure.
Business Benefits
- Reduction in Operating Costs
- Time & Labor are Saved
- Downtime is Significantly Reduced
- Reporting in Real Time
- Around the Clock Monitoring
- Immediate Handling of Incidents
