24/7 Services Desk
VaporVM Service Desk handles everything from resolving individual technical problems to reporting company-wide system outages.
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Solution Overview
VaporVM Service Desk handles everything from resolving individual technical problems to reporting company-wide system outages. Service Desk provides single point of contact (SPOC) for seamless interaction between end-users and the company’s IT branch.
Security Assessment Services
Desktop Support
AV Management
Business Benefits
Active Directory
Patch Management
M365 Administration
Escalation Matrix
Desktop Support
We provide dedicated call hotline and portal access for end-users to report problems and open tickets for assistance. Our Support Engineers happily engage in all requests and commit until issues or requests are completed.
Active Directory
Our team of dependable Support Engineers handles requests related to user creation, modifications and configuration and other related concerns involving Active Directory.
M365 Administration
Our Microsoft Certified Professionals take a very good care of our customer’s Azure and M365 environments. We are expected to resolve issues related to Sharepoint, Teams, and MS Exchange.
AV Management
End-Users need not to worry about compromised workstations. Our service also includes management, configuration, and deployment of Anti-Virus.
Patch Management
Our experienced team deploys security patches after approval by the customer. We only use the most suitable and up-to-date security patches for all workstations.
Escalation Matrix
Escalation Matrix is strictly followed for all requests that require approval and some requests that will need next Level of support which addresses problems as indicated on its tagged priority.
Business Benefits
- Reduction in Operating Costs
- Critical Incident Management
- Greater ROI
- Reduced Downtime
- Reporting in Real Time
- 24x7 Monitoring
